Rogues at BSNL

I have been a BSNL customer for as long as I have had a telephone connection. Recently, in March I also subscribed for the highly acclaimed Data One services offered by this company. I got the connection after a slight delay of about a week. I opted for purchase of the Type II Wi-Fi router. I was accordingly billed as well. Now, 2 months after the connection has been established, the router has not been working.

I was last online on the 24th of April 2006. I was not given any telephone no, to contact in case of any technical difficulties. Hence I got the technical support no, 080-25514444 from Just Dial services. I spoke with the technical support team on the 25th of April 2006. The lady was kind enough to run me through a lot of trouble shooting steps & she finally diagnosed the router to be faulty. So, she said I had to contact the telephone exchange dealing with this area after assuring me sufficiently that it would be immediately replaced. I went to the JP Nagar exchange & was asked to contact the Jayanagar Exchange. On going there, the person asked me to get the complete set that was installed for me.

So I came back the next day with all the equipments there & Siddaiah the man incharge there said that “Sir naavu yenu maadokke aagalla. Yaakandre adanna naavu alla haakirodu, namma franchisee haakirodu. Neevu avaranne contact maadi”. So I again went back home & tried to contact the technical support no, they said: “Sir illa, adu haagalla sir. Exchange navaru adanna definite replace maadale beku”. I was annoyed & so I told them that they are not helping me & the lady said, “Illa sir. Naavu maadokke aagalla. Dayawittu avaranne contact maadi”.

So I again ran back to the exchange & Siddaiah gave me the phone no of the man who was responsible for dealing with broadband. I tried contacting that man Mr. Manju on 9845203421 about 15-20 times on two consecutive days. The phone was ALWAYS not reachable. I cam back to the exchange & tried to again speak with Mr. Siddaiah around 11 in the morning. He bluntly refused to even talk to me & rudely asked me to come back after 3 PM. So I again came back around 3:30 PM & told him that the no was always not reachable. So he contacted the man some how & that man Mr Manju assured me that he would have it sorted out on the same day. I waited at home the whole of next day & no one came.

So again the following day, I was back at the exchange & Siddaiah asked me what happened. I told him that no one had come in. He again acted like he was doing me a favour & spoke to Mr. Manju again. He again assured me that he would have the man sent over again & when I asked him for his actual contact no. he said that he would not be able to give me that no. I again waited at home the next day & again like I suspected, still no one came. I was back at the exchange & this time Siddaiah gave me Mr. Manju’s personal phone no (9845359510) as well, saying that Mr. Manju would answer this no very quickly. That is precisely what happened. I spoke to him angrily & asked him why no one was able to sort out the matter. He again handed the phone to his technician & I angrily asked that man if he would EVER attend to my complaint. He said “Yenri sariyaage maathaadtheera swalpa? Naavu sariyaage maathaadthilva? Yaake hangaadtheeri”, I said I was fed up with them for their false promises & said if he did not turn up that day, I would contact the Area Manager & complain to him. He said “aaithu adu yenu maadtheero maadkoli” & hung up. I have been trying to reach Mr. Manju on his personal no ever since & he has not picked up my call & as usual the 9845204321 no. is still out of reach.

In the mean time some one suggested that I call 1500 & complain. I did that & was asked to carry my router & its accessories to the DE’s office & he said that this would immediately be replaced.

What appalls me is that in a country where we say “Athithi Devo Bhava” what kind of crap are those “people” in BSNL up to???